Refund policy

We do not accept refunds on customised or made-to-order items unless they are faulty. All other items we offer an exchange only. If an item arrives faulty. customers are entitled to a repair, replacement or refund in line with UK consumer law — and should contact SPL within 14 days of receiving their order.

To start a return, you can contact us at team@spraypraylove.co.uk.

If your return is accepted, we do not cover the cost of returning the product. You’ll need to return your item(s) in their original packaging.

You can always contact us for any return question at team@spraypraylove.co.uk

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@spraypraylove.co.uk